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Buy your essays online – but get a traditional service

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Anyone who’s had to deal with banks, energy suppliers, airlines or retailers who offer their services solely online won’t be at all surprised that they are continually slated for their poor customer service. Some of these companies are worse than others. Indeed, some go to extreme lengths to make it difficult for customers to interact except where it concerns a sale. The Financial Times as dubbed these “hideaway companies” noting how they employ any number of underhand tactics to avoid having to actually deal with customers. Not providing a physical address anywhere on their websites is one strategy. Forcing telephone callers into holding queues is another -disgruntled customers often just give up in exasperation after waiting in a queue for more than 30 minutes, meaning one less problem to deal with.

This kind of customer service – or more accurately, lack of it – is endemic in the modern age where so much can be purchased online. And it’s not just small companies who are the problem. Some of the worst offenders are major telecoms suppliers and airlines.

Being an online company, Oxbridge Essays obviously embraces the Internet and the opportunities it affords to deliver services efficiently and to reach a wide customer base without a costly sales force. But unlike some other online businesses we take a much more traditional view of customer service. We certainly don’t hide away. Anything but! We’ve always taken great pride in being transparent and approachable. In essay-writing, there are lots of questionable individuals with fancy websites as a front for exactly this kind of “hideaway company”. We make no bones of the fact that at Oxbridge Essays we’re different: we really are based in central London, and, as any reputable business should be, we’re here in person for the conventional office hours. Yes, you really can just walk in and see us – although we do prefer it if you book ahead, to help us plan our time (and so we don’t keep you hanging around).

So, if you prefer to combine the ease of buying your buying your university essays online but with the reassurance that goes with a traditional company with a very traditional view of what makes good customer please do come and see us to discuss your next order.

And remember, we’re not just about university essays – you can buy your law essays, Master’s dissertations, PhD materials and more online too!

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UK now a ‘Graduate Economy’

The OECD has published its annual ‘Society at a Glance’ report. In it they report that the UK has now become a graduate economy. That is, people of working age in the UK are now more likely to have a degree than to have just left school with lower-level qualifications such as A-levels.

The actual numbers are:

People with degrees – 41%
People with GCSEs or A-levels – 37%
People with no qualifications – 22%

Strictly speaking, there’s still a greater proportion of people without degrees than those with, so its not clear to us that this is suddenly a ‘graduate economy’. Nevertheless, it does mean the UK has the highest proportion of adults with graduate-level qualifications in the European Union. Indeed, there are only a handful of countries with a higher proportion of graduates in the workforce and is only surpassed by a handful of countries including South Korea and Japan.

Politicians love statistics like these that make good headlines and seemingly validate their education policies. But dig deeper and the picture isn’t quite so rosy. The ‘Society at a Glance’ report also highlights a disparity between the rising graduate numbers and weaknesses in basic skills such as reading and writing.

“On the one hand in the UK you can say qualification levels have risen enormously, lots more people are getting tertiary qualifications, university degrees, but actually not all of that is visible in better skills,” said the OECD’s director of education, Andreas Schleicher. “Quality and degrees do not always align.”

Only a quarter of UK graduates achieved the top level of literacy in tests, compared with over a third in Sweden, the Netherlands, Japan and Finland. Mr Schleicher said there was “a lot of variability in the skills” of these UK graduates, with some not significantly better than school leavers.

Finally, while a graduate economy might seem to be an incontrovertibly good thing, it can seriously unbalance the employment market. South Korea, where around 80% of school leavers go to University, perhaps not surprisingly, also has the world’s highest levels of graduate unemployment.

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PhD help and advice

Are you one of the 100s of students in universities up and down the UK who are just embarking on a PhD? Are you you one of the many who have gone straight from a taught course and thrown into a research-based project at the deep end?

It’s still commonplace in the UK to expect students to miraculously just know what getting a PhD entails? There is precious little support within universities for the practical matters – supervisors are interested in the academic minutiae, but little else.

One book should be at the top of your reading list:

How to get a PhD: a handbook for students and their supervisors by Estelle Morris (Available from Amazon).

It’s full of fantastic advice on what it really takes to get your PhD – what you need to do, and to deliver. There isn’t a better overview available anywhere.

We can also help point you in the right direction. For example, if you don’t know what a literature review is, or how to write one, we can help! Take a look at our PhD writing services We have writers who’ve been through the process, and have helped countless others on their way to doctoral success, so do come and talk to us.

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How do you want to buy your essays?

At Oxbridge Essays we’ve always taken a very traditional line when it comes to our customers. Rather like a bespoke tailor, we provide a high quality, ‘made-to-measure’ product, and the customer pays for that product. It’s quite simple really.

The image of a bespoke tailor was deliberately quaint – one immediately thinks of a late-Victorian era boutique with wood-panelled walls and copperplate sign writing, the kind that wouldn’t have looked out of place in Dickensian London but which amazingly still seem to exist in corners of cathedral cities and university towns today. Of course, we’re not nearly so ‘fuddy-duddy’. After all, we’re an Internet business.

But the world is always changing, and today’s consumers expect to deal with service providers in different ways. Twice in the last couple of weeks I’ve been asked if we offer ways to ‘manage payments’ or ‘credit facilities’, so it’s clearly something we need to think about. The summer recess is a good a time as any to reflect on the service we provide and how our customers engage with us.

How would you like to buy your essays?

Some of the ideas mooted have included:

Bulk buy discounts
Would you like to buy your essays in bulk? For example, buy five essays and get a discounted price on them all, or buy nine essays and get the tenth free. You wouldn’t need to specify the topics and titles up front – just the word count, and target grade.

Subscription service
This one took us a bit by surprise. It’s become fashionable to turn things that you would previously have bought into ‘services’ that you subscribe to – Microsoft’s ‘Office’ software, for example. The idea would be that you pay a set monthly fee, and then could avail yourself of any number of essays over the subscription period up to a given word count. There’d one price for 10,000 words per year, another price for 20,000 and so on. You wouldn’t have to worry about paying for individual pieces of work – everything would be covered by your monthly direct debit or credit card payment.

We’re not saying we’re definitely going to do any of these things. We’re merely asking you the questions: how would you like to buy your essays? What kind of model works for you? Are there other models that we haven’t thought of?

Of course, it goes without saying that anything we do in relation to giving new ways for you to buy your essays from us is not going to have any material impact on the service we provide. The quality of our custom essays, model exam answers, and academic research, will always remain our number one priority whatever new-fangled payment models we employ.

Some traditional values will simply never go out of fashion.

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A fifth of students believe that teaching standards at their university are poor

A fifth of students believe that teaching standards at their university are poor, according to research.

A survey of 3,400 undergraduates by the website Student Hut found that 19.6 per are unimpressed by lectures and seminars.

Some 20.8 per cent believe that levels of support available outside of timetables sessions was lacking, it emerged.
Dan Lever, founder of Student Hut, which is a Trip Advisor-style website enabling students to rate their degree, said many students “feel that their experiences are not living up to the expectations they were sold in brochures”.

This corroborates our own findings about what students think of the quality of their tuition, and further validates our reason for being, and the services we offer. However bad the teaching might be at their universities, students can always come to us for advice and help with their university work, and can buy exemplary model essays which set the tone for the work they need to produce themselves.

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