Anyone who’s had to deal with banks, energy suppliers, airlines or retailers who offer their services solely online won’t be at all surprised that they are continually slated for their poor customer service. Some of these companies are worse than others. Indeed, some go to extreme lengths to make it difficult for customers to interact except where it concerns a sale. The Financial Times as dubbed these “hideaway companies” noting how they employ any number of underhand tactics to avoid having to actually deal with customers. Not providing a physical address anywhere on their websites is one strategy. Forcing telephone callers into holding queues is another -disgruntled customers often just give up in exasperation after waiting in a queue for more than 30 minutes, meaning one less problem to deal with.
This kind of customer service – or more accurately, lack of it – is endemic in the modern age where so much can be purchased online. And it’s not just small companies who are the problem. Some of the worst offenders are major telecoms suppliers and airlines.
Being an online company, Oxbridge Essays obviously embraces the Internet and the opportunities it affords to deliver services efficiently and to reach a wide customer base without a costly sales force. But unlike some other online businesses we take a much more traditional view of customer service. We certainly don’t hide away. Anything but! We’ve always taken great pride in being transparent and approachable. In essay-writing, there are lots of questionable individuals with fancy websites as a front for exactly this kind of “hideaway company”. We make no bones of the fact that at Oxbridge Essays we’re different: we really are based in central London, and, as any reputable business should be, we’re here in person for the conventional office hours. Yes, you really can just walk in and see us – although we do prefer it if you book ahead, to help us plan our time (and so we don’t keep you hanging around).
So, if you prefer to combine the ease of buying your buying your university essays online but with the reassurance that goes with a traditional company with a very traditional view of what makes good customer please do come and see us to discuss your next order.