COVID-19 UPDATE: we are fully operational, with our team and academics working safely. More info

Frequently asked questions

What is your refund policy?

If you decide not to go ahead with an order and the academic has not started work, it’s possible to get a full refund. If you paid for an order but we were unable to fulfil it, you will absolutely get a full refund.

In all other circumstances, speak with an academic advisor to find out how we can help.

Speak with an academic advisor